At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Home Lead ISM 

JOB PURPOSE:
As a Home Lead, your primary responsibility will be to cultivate the expertise and career development of team members while during Phase 1 ensuring effective resource allocation and performance monitoring within the assigned country cluster. You will focus on identifying training needs and implementing tailored development plans in collaboration with Work Leads, empowering Ticket Managers to excel in their roles. Additionally, you will foster a culture of continuous improvement by collaborating with the cluster’s leadership team and providing strategic oversight to align operational goals with broader organizational objectives.  The Home Lead for ISM will also lead the Payment Assurance Management (PAM) operations. 

ROLE AND RESPONSIBILITIES:
Phase 1
•    Coaching & Career Development: Lead at least 25 to 30 ticket operators.  Ensure Ticket Managers are well equipped to do the work.  Guide team members in their career paths, providing support and resources for growth with inputs from Work Leads.
•    Strategic Partnership: Collaborates with the Leadership Team of the cluster to communicate performance insights and support the Service Management Community Lead in discussing and updating strategic direction
•    Process Management & Improvement: Collaborate with Work Leads to identify areas for process enhancement and implement improvements within the capability community
•    Strategic & Day-to-Day Resource Allocation: Allocate resources effectively to meet operational demands while ensuring alignment with strategic goals.
•    Performance Monitoring (Strategic & Operational): Track and analyze team performance metrics to ensure objectives are met, providing feedback for continuous improvement.
•    Phase 2 (Similar above, except for 5 & 6)
•    Strategic Oversight: Shift focus to strategic responsibilities (in alignment with Service Management Lead), ensuring alignment with broader organizational goals.
•    Resource Allocation: Oversees resource distribution to align with strategic priorities.
•    Performance Monitoring (Strategic KPIs): Monitor cluster's strategic KPIs to assess team performance and drive improvements.
•    Lead PAM operations
•    Lead a team of at least four (4) from different locations including employee training and development; managing group workload and establishing priorities; ensuring existing policies and procedures are followed.
•    Provide visionary guidance, coach and lead a cross-trained and multi-skilled, proactive team to deliver high-quality process performance
•    Provide leadership and direction to the team to ensure high performance delivery and foster collaborations; discuss best practices among the team and streamline activities by leveraging with other S2P Teams

WHO YOU ARE:
•    Bachelor’s degree in business administration, Finance, Supply Chain, Economics, or relevant field  
•    Several years / 5+ years of Procurement operations / GBS / Ticket Management / exposed to E2E S2P
•    People Management Experience of 4-6 years - Coaching, performance reviews, people development 
•    Cultural awareness
•    In-depth, process knowledge of the respective capability cluster
•    Customer-focus
•    Capable of strategically and operationally oversee and develop processes on capability cluster level
•    Excellent Strategic thinking & Stakeholder management skills
•    Capable of creating a collaborative environment in international set-up, guiding people to deliver on shared goals.

Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here  https://www.bayer.com/en/strategy/strategy

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