At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

West Bred Ops Analyst 

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, West Bred Ops Analyst, are to:    

• Major Tasks Lead team into changing IT environment to align processes with other parts of the Ag business
• Develop operational continuous improvements related to delivering the business including, but not limited to order process, Salesforce, ConnectIN, MyCrop, IRD, SAP, SalesForce, SeedBin, Tableau, and other systems to ensure operational excellence and business sales objectives
• Responsible for processing parent seed orders which includes using the internal customer platform.
• Collaborate with key Bayer internal stakeholders including SAM’s, TPM’s, Product Supply team, Credit, Finance, SAP Material and Master Data teams, WestBred Seed Suppliers, and ProCo’s.
• Primary contact for the SAM’s and ProCo plants on order and delivery inquiries.
• Resolve questions on billing, shipment, or disputes which could include allocation, availability, and quality.
• Provide production planning and sales reports on a weekly basis during each planting season.
• Provide ad-hoc reporting as needed. Ensure account(s) structure and set-up is aligned with how the customer delivers their business within the Bayer systems. Lead special projects between the plants and Product Supply team, as needed.
• Responsible for team development activities and cadence of such meetings
• Drive day to day operational details to meet business demands that ensure superior customer service including but not limited to E- Connectivity, account structure, phone coverage and data management.
• Present and conduct trainings on BCS systems, programs and tools for customers and internal groups.
• Lead weekly team meeting Seek customer feedback to track satisfaction level and identify solutions where there are gaps. Manage research, resolution, documentation and communication for complaints and errors.
• Provide value-added services that enhance the customer experience and induce loyalty.
• Understand, advise and support accounts on product updates, marketing, and operational programs.
• Drive SOP management and storage Manage Business Continuity Plan for Wheat business 

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• BS/BA preferably in Agriculture, Agronomy, Business, Marketing, Supply Chain Mgmt, or other business-related discipline.
•  5+ years of professional experience preferably in Customer Service Work in a fast-paced, multi-tasking, agile environment
• Customer-Focused Excellent problem-solving and analytical skills
• Strong communication skills including the capability to clearly present information and influence others
• Works well in a team environment to achieve common goals
• Maintains strong relationships with cross-functional co-workers
• Ability to organize and lead small projects
• Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision
• Works with a sense of urgency and ensures data accuracy
• Experience in SAP and SalesForce 

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