POSITION PURPOSE

• The Applications Specialist is responsible for delivering clinical application excellence and customer support across Bayer's Radiology portfolio, including contrast media, injection systems, software solutions, consumables, and future innovations.
• The role acts as a trusted clinical advisor to customers, distributors, and internal stakeholders by translating clinical needs into practical solutions that improve workflow efficiency, image quality, patient care, and utilization of Bayer technologies.
• The position serves as a key link between customers and Bayer's commercial, medical, and service teams, ensuring successful implementation, adoption, and optimization of Bayer solutions while supporting business growth and customer satisfaction.

MAJOR TASKS AND RESPONSIBILITIES OF POSITION

1. Clinical Applications Support and Training

• Deliver product and clinical applications training to radiologists, radiographers, nurses, technicians, and other healthcare professionals on Bayer's Radiology portfolio.
• Develop customers' understanding of contrast media utilization, injection protocols, workflow optimization, and best clinical practices.
• Ensure users achieve proficiency in operating Bayer injection systems, software solutions, and related technologies.
• Support customer onboarding and continuous education programs to maximize adoption and clinical outcomes. 

2. Customer Solution Development and Workflow Optimization

• Assess customer workflows, operational challenges, and clinical needs within radiology departments.
• Identify opportunities to improve efficiency, image acquisition quality, patient experience, and resource utilization.
• Collaborate with customers to co-create practical solutions aligned with clinical and operational objectives.
• Develop implementation plans and recommendations that generate measurable improvements in customer environments. 

3. Solution Implementation and Project Support

• Lead and support implementation of new products, software solutions, and workflow improvement initiatives at customer sites.
• Coordinate data collection, process assessment, and performance monitoring throughout implementation projects.
• Provide ongoing guidance to ensure successful deployment and long-term sustainability of solutions.
• Act as a customer point of contact during implementation and post-launch support activities. 

4. Cross-functional Collaboration

• Partner closely with Sales, Marketing, Medical Affairs, Regulatory Affairs, Quality, Service Teams, distributors, and external partners to deliver a seamless customer experience.
• Support customer-facing activities, product demonstrations, workshops, congresses, and educational events.
• Contribute clinical expertise to commercial initiatives, customer engagement plans, and business opportunities.
• Ensure customer insights and feedback are communicated effectively across relevant stakeholders. 

5. Customer Engagement and Relationship Management

• Build strong relationships with radiologists, technologists, nurses, IT personnel, biomedical engineers, department managers, and hospital administrators.
• Maintain a deep understanding of customer priorities, challenges, and future needs.
• Position Bayer as a trusted solution partner by delivering high-quality clinical support and value-added services.
• Foster long-term customer satisfaction and advocacy through consistent engagement and responsiveness. 

6. Knowledge Development and Market Insights

• Stay updated on advancements in radiology, contrast media applications, imaging technologies, workflow solutions, and healthcare trends.
• Gather and share market intelligence, customer insights, and competitive information with internal stakeholders.
• Support the development of clinical best practices and educational materials.
• Promote continuous learning and knowledge sharing within the organization.

7. Compliance, Documentation and Operational Excellence

• Maintain accurate documentation of training activities, implementation projects, customer support, and application reports.
• Ensure all activities comply with Bayer policies, healthcare regulations, quality standards, and applicable industry requirements.
• Support audits, product complaints, and quality processes when required.
• Drive continuous improvement in applications support processes and customer service delivery. 

QUALIFICATIONS

(Education, Skills, Experience and Personal Characteristics)

• Bachelor's degree or higher in Radiography, Medical Imaging, Biomedical Science, Nursing, Healthcare Technology, or a related healthcare discipline.
• Minimum 3 years of experience in radiology, medical imaging, healthcare technology, or clinical applications support, preferably within diagnostic imaging environments.
• Strong knowledge of Contrast Media, contrast injection protocols, CT, MRI, IR and related imaging modalities.
• Understanding of radiology workflow, patient care practices, imaging department operations, and clinical requirements.
• Knowledge of PACS, RIS, radiology connectivity solutions, healthcare software applications, interfaces, and workflow integration.
• Strong customer orientation with the ability to understand clinical needs and develop practical solutions.
• Excellent presentation, communication, interpersonal, and training skills.
• Demonstrated ability to build collaborative relationships across internal and external stakeholders.
• Strong problem-solving skills, project coordination capabilities, and attention to detail.
• Proficiency in English and Vietnamese, both written and spoken.
• Ability to travel as required to support customers across Vietnam