Capability Community Lead Sales Ops US

About the Position

Are you ready to lead a diverse community and elevate commercial operations? We are seeking a dynamic professional to oversee heterogenous Sales Ops & O2C work teams (10–40 employees at associate, intermediate, and expert levels) and drive strategic initiatives as a member of our local GBS Leadership team.

Key Responsibilities

• Oversee and coordinate high-performing Sales Ops & O2C teams, fostering collaboration and excellence across all employee levels.
• Participate actively in local, regional, and global GBS activities, including employee attraction, engagement, and representing the center internally and externally.
• Serve as a trusted strategic advisor to senior management and stakeholders, developing a clear global vision for commercial operations aligned with organizational goals.
• Continuously monitor market trends, identify opportunities for innovation, and proactively engage stakeholders to transform insights into actionable strategies that create significant value.
• Establish and nurture strategic relationships across various industries to share best practices, foster collaboration, and pursue new business opportunities.
• Lead capacity-building initiatives and conduct regular partnership reviews to enhance team skills and competencies.
• Support and guide employee professional and career development, including peer feedback, career coaching, and personalized development paths.
• Set development priorities, build and deploy talent pools, and motivate the community to embrace innovation.
• Champion team well-being and ensure a supportive work environment.
• Manage resources and financials for a capability cluster totaling approximately $2MM USD.
• Ensure service delivery meets agreed business KPIs.
• Advise employees on skill development, support career progression, and drive the talent development cycle, including performance, compensation, and promotions.
• Provide personalized guidance to help team members unlock their full potential.
• Play an active leadership role beyond capability, supporting site leader in people engagement activities.

What We’re Looking For

• Visionary, VACC-savvy leader with a coaching mindset.
• Proven track record in building effective teams/communities, attracting and retaining talent, and driving successful talent recruitment and development initiatives.
• Strategic thinker with strong market awareness and the ability to translate vision into actionable roadmaps.
• Excellent stakeholder management and relationship-building skills.
• High emotional intelligence and cross-cultural sensitivity, especially when leading teams across locations.
• Outstanding communication skills, with the ability to listen actively and understand diverse perspectives.
• Solid understanding of the capability domain, with strong planning and budgeting skills.
• Fluent in English (C1); additional relevant languages are a plus.
• Minimum 5 years of experience leading teams; university degree is a plus.

Ready to Join Us?

If you are passionate about empowering people, shaping strategy, and fostering innovation, we want to hear from you! Apply now and take your leadership career to the next level.