HR Front Office Jr Associate
Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

TASKS AND RESPONSABILITIES

• Respond to HR-related queries from constituents via phone, email, web portal, and live chat, ensuring solutions meet customer expectations and foster positive relationships.
• Exhibit excellent verbal and written communication skills to effectively educate constituents on HR processes and tools.
• Utilize problem-solving and research skills to analyze issues, drive resolutions, and escalate complex inquiries to HR Specialists when necessary.
• Leverage knowledge management tools to respond to inquiries, create or update knowledge articles, and conduct content quality reviews.
• Document inquiries and solutions, track frequently asked questions, and provide insights for process or service improvements.
• Operate independently: Exercise sound judgment and accountability in following established policies and procedures, ensuring compliance with data privacy and regulations.
• Administrative and Operational Support: Perform a diverse range of administrative and operational tasks daily in support of various HR processes.
• Collaborate with team members to ensure support coverage aligns with North American time zones.

WHO YOU ARE

• High School Diploma or studies in HR or Business Administration (desirable).
• 1 year of related experience in Human Resources and/or Customer Service is preferred.
• Advanced English level (written and spoken).
• Strong communication skills and customer service-oriented mindset.
• High reliability and motivation, with a willingness to learn and adapt to a dynamic work environment.
• Exceptional Interpersonal Skills: Strong focus on customer satisfaction and service quality.
• Effective Communication: Excellent verbal and written communication abilities.
• Team Collaboration: Ability to work effectively within a team-oriented environment.
• Outcome-Oriented Mindset: Eager to support projects and tasks, with a focus on achieving positive outcomes and learning from experiences to improve performance.
• Customer-Centric Approach: Demonstrates a willingness to assist customers and learn about their needs to help improve their experience.
• Adaptability and Agility: Willingness to take action, learn from experiences, and evolve strategies based on feedback and changing circumstances for continuous improvement.

WHAT WE OFFER YOU

• Hybrid Working Style.
• Full time employment contract.
• Wide range of development opportunities.
• Competitive salary.
• Attractive benefits package.
• Good working conditions and comfortable working environment.
• The compatibility of family and career is important to us. We support flexible working time models and the option of working from home.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.