TCH Senior Associate
Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

TASKS AND RESPONSABILITIES 

• Process of Product Technical Complaint Cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing.
• Assign appropriate initial risk classification after review of all relevant case information.
• Identify escalation needs and notification.
• Apply country specific requirements and product specific requirements during processing of Technical Complaint Cases.
• Support the sample handling and reimbursement process.
• Create letters to complainants and 3rd party companies
• Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly.
• Prepare standardized KPI reporting’s.
• Ensures an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations, quality management system and standard operating procedures.
• Support co-workers with daily operations.
• Escalate to Experts or TL any deviation to the QMS and any risk of not meeting the KPI.

WHO YOU ARE

• 3+ years of experience in Medical/Pharmaceutical/GMP background.
• Advanced or completed Engineering Career, Administration or similar.
• Customer focus, highly oriented to handle complex processes.
• Ability to lead teleconferences in an international context.
• English and Spanish at least B2/C1 written and spoken- mandatory, Portuguese desirable.
• Computer literacy, ability to use the office suite.

LO QUE TE OFRECEMOS

• Contrato laboral a tiempo completo.
• Amplia gama de oportunidades de desarrollo.
• Salario competitivo. Atractivo paquete de beneficios.
• Buenas condiciones laborales y ambiente de trabajo confortable.
• La compatibilidad entre familia y carrera es importante para nosotros.
• Apoyamos modelos de jornada laboral flexible y la opción de trabajar desde casa.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.