Customer Interface Account Specialist DACH

Bij Bayer zijn we visionairs, gedreven om 's wereld moeilijkste uitdagingen op te lossen en te streven naar een wereld waarin ‘Health for all, hunger for none’ niet langer een droom is maar een reële ambitie. Wij doen dit met energie, nieuwsgierigheid en sterke toewijding. Hierbij leren wij constant van unieke perspectieven die anderen ons bieden, verbreden we ons denken, vergroten we onze mogelijkheden en herdefiniëren we ‘onmogelijk’. Er zijn zoveel redenen om bij ons te komen werken. Als je een gevarieerde en betekenisvolle carrière ambieert samen met briljante en veelzijdige collega’s, om echt een verschil te maken, dan is er maar één keuze.

Customer Interface Account Specialist DACH 

As a Customer Interface Account Specialist you will be the owner of the service relationship with the assigned customer base and acting as a primary communication contact for accounts. You will be responsible for supporting and providing service to our customers in DACH (Germany, Austria and Switzerland). Our customers are plant raisers, dealers, and distributors involved in the agricultural business, only the vegetable business.
 
You act as a liaison, provide product/service information, and resolve any problems that our customers might face with accuracy and efficiency. The best Customer Interface Account Specialist needs to be excited to help customers. You are patient, empathic, and passionately communicative and can put yourself in our customers’ shoes and advocate with them when necessary. Customer feedback is crucial for us and it is important you listen to them and translate it into process and quality improvements. Problem-solving also comes naturally to you and you are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints.
 
In this dynamic job, you work, communicate, and level with the Sales Team, Logistic Team, Planning Team,  Credit Team, and the Customer Operations back office team (based in Hungary). Within Bayer Crop Science, this position in the Customer Interface organization will be located in Hoofddorp, the Netherlands and you report to the Customer Interface Business Partner & Team Lead. 
 
YOUR TASKS AND RESPONSIBILITIES

• Owner of the service relationship with the assigned customer base, acting as primary communication contact for accounts and Sales Teams members -on both inbound and outbound requests - for all matters related to service, orders, and operational activities.
• Cooperate with internal resources cross-functionally to solve customer problems and deliver solutions to accounts.
• Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations.
• Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty.
• Understands marketing and operational programs related to their customer base or region, and can accurately explain and answer questions related to customer eligibility and program details for customers.
• Receives and creates customer sales orders and validation, delivery prioritization, invoice, and other fiscal document management.
• Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Business Partner & Team Lead.

 
Bayer Crop Science - Vegetable Seeds
Creating value to, on and beyond the farm by offering tailored solutions, that’s what we do. At Bayer Vegetable Seeds, we are dedicated to developing new vegetable seed varieties that growers around the world can cultivate. By combining our passion and in-depth knowledge, we strive for crop optimization and innovation for the benefit of farmers, consumers, and our planet. From glasshouses to open fields, we join forces with science and mother nature to advance health and nutrition. Do you want to join this team as well?
 
WHO ARE YOU  

• Bachelor's Degree in Business or other related field and a minimum of 1- 2 years relevant Customer Service/Planning/Logistic/Account Management or Sales experience in teams.  
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously and able to build relationships via phone.
• You have excellent communication skills, work with a sense of urgency and ensure data accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with SAP and Salesforce is a plus. 
• The company language is English, so proficiency is a must for all internal communication.
• Proficiency in German is a must; knowledge of any additional European language is a plus.
• Full-time (38 hours) available.

 
WHAT BAYER OFFERS YOU
As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees various career prospects, a modern working environment, and competitive compensation. Bayer employees benefit from great employment conditions, such as:

• An excellent competitive salary based on a 38-hour workweek. 
• An additional 8,33% holiday allowance and a bonus (based on company results). 
• 25 days of leave, with the option of buying a maximum of 10 additional days.
• You have the option to work from home, but we expect you at least 2 days per week at the office. 
• Free usage of the gym in our main building and free fresh fruit over the full week.
• Commuting allowance.
• A solid retirement plan and bicycle lease plan.
• An inspiring working environment with professional and committed colleagues. 
• A successful innovative organization with international career possibilities.
• Challenges and possibilities to learn and develop.

 
Be innovative, be Bayer. We shape the future of everyday health, patient care and agriculture. Together, we can advance health and nutrition for all. Guided by our purpose ‘science for a better life’, rooted in our LIFE values and steered by the organization’s strategy, we reach for our ambitious vision. Help bring this vision to life: ‘Health for all, hunger for none’. 
 
INTERESTED IN THIS POSITION?
Are you looking for a new challenge? Apply online by sending us your resume and cover letter. Do you have questions or want to learn more about the position? You can always contact Suzan Felix (Talent Acquisition Specialist) via suzan.felix.ext@bayer.com.
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What can you expect? The application process consists of a phone screening, a personality questionnaire and reasoning test and an interview with the recruiter and hiring manager. 

Do you want to know more about what our people do at Bayer? Check our social wall via https://career.bayer.be/en/teambayerbenelux/ and follow us via #TeamBayerBenelux! 

We do not accept any unsolicited applications and agencies.   
#LI-BNL 

Nederland : Nederland : Hoofddorp  

Divisie:

Crop Science 

Referentiecode:

803745