Clinical Application Specialist

JOB MAIN PURPOSE :

The Clinical Application Specialist is a clinical in-house radiology knowledge expert in CT, CCL and MRI contrast media and fluid delivery systems (including PET) to train and support Radiology customers, local sales, marketing and service teams, and distribution partner. Responsible to drive excellence in the use of our entire CT, CV and MRI portfolio across all products (CT and MRI contrast media and fluid delivery systems, including PET and CCL) and increase customer satisfaction and retention. Also responsible for supporting clinical knowledge and expertise of Bayer’s Connectivity Platform- Cortenic, and Informatics platform (Image Acquisition Workflow Solutions, Nautilus and INSIGHTS) . An expert in the field of Radiologic Clinical Application and liaise closely with the respective OEM apps to deliver clinical product training and excellent customer support to meet the business goals.

YOUR ROLE & RESPONSIBILITIES:

• Be a radiology contrast media and fluid delivery systems clinical expert, developing very strong relationships, consulting with key thought leaders, providing customer insights regarding current and future portfolio needs.
• Assist in the demo of sales teams and distributor team to understand the customer’s clinical expectations and desired outcomes by providing inputs regarding data workflow, configuration and interface requirements.
• Optimize customers workflow in all aspects of CT, CV imaging (contrast media, injectors,        informatics)
• Integrates entire CT portfolio within one clinical supporting function
• Ensures that the entire organization (marketing & sales teams) are trained on the latest technical developments in MR, understanding of various MR pulse sequences, focusing on sequence optimization.
• Provide excellent clinical and customer support for CT, MRI, CV, PET fluid delivery as well as Bayer Cortenic solutions.
• Development and delivery of Informatics Clinical/Product training programs to customers to increase the proficiency in the usage of our informatics platform.

• Complies with all relevant pharmaceutical regulations (especially Code of Conduct) and BHC ethical business practices while ensuring complete compliance of all activities implemented.
• Competitor’s analysis, including understanding our competitors by collecting and analyzing competitor data; research programs; competitor claims; image optimization and clinical education programs.
• Understand customers by collecting medical imaging (MRI, CT, CCLPET) research data, analyze customer data and understand customer’s research, clinical needs and workflow, satisfaction, issues with our products and then derive business implications.
• Maximizing MRI performance; optimize the MR pulse sequence parameters for MRI systems at customer sites; optimize imaging protocols using our products; utilizing Bayer contrast media in the most efficient and effective way for the customers.
• Preparation and Training for Clinical Workflow Solution applications and Device Connectivity (Nautilus, Insights 2.0 and Virtual Care)

YOUR QUALIFICATIONS & SKILLS:

• University/College Degree qualifications as Radiographer or Medical Physicist.
• A minimum of 3 to 5 years of experience working in Radiology.
• Preference given to experience working in CT or MRI departments.
• Experience creating and delivering clinical training programs.
• Experience with Radiology networks, solid understanding of DICOM, HL7, RIS/HIS and PACS systems.
• Detailed knowledge of radiology clinical workflow and ability to work with key customer stakeholders.
• Strong communication and presentation skills.
• Ability to deal with ambiguity, learn on the fly, and critical thinking required.
• Ability to manage objections and find group consensus.
• Strong self-motivation, detail orientation, organizational skills and time management required.
• Strong command of English (understanding and responding to internal communication) is required.