PURPOSE

The Senior/Technical Service Engineer can perform both field Bayer radiology equipment servicing and maintenance and also as the local certified technical personnel to supervise the training and development of distributors service engineers in the maintenance services (PMS) of Radiology and Cath lab injectors. This evolved role is crucial as a solution provider in ensuring customer satisfaction through both technical expertise, effective product use guidance and assisting in reaching 99.99% uptime of all Bayer device installed in Indonesia.
 

MAJOR TASKS & RESPONSIBILITIES

• Coordination and management of all Distributor Engineers on a monthly basis.
• Management of Service annual revenue goals and target planning.
• Training and development plan for the new service engineers.
• Service data management, including installed base information and related service metrics.
• Supervise the Performance and installation of device, Virtual Care, preventive maintenance, and repair of medical equipment (e.g., injectors, monitors, etc.) using approved Bayer documentation.
• Conduct trainings on system diagnostics, troubleshooting, and calibration plus basic clinical applications use of the end-users.
• Provide on-site or remote support to customers during system setup and testing.
• Assist in basic clinical application tasks such as product demonstrations, user guidance, and workflow support.
• Identify opportunities for preventive maintenance service contracts during service visits.
• Explain the value of PMS to customers and help close PMS deals.
• Collaborate with Clinical and Sales teams during customer training or system acceptance.
• Document service activities, reports, and customer feedback accurately and timely.
• Escalate technical issues to regional/higher-level support teams when needed.
• Maintain tools, spare parts, and service documentation in good order.
• Stay updated on product knowledge, service procedures, and clinical workflow basics by joining the training and certifications provided by Bayer APAC Service & Technical CoE.

QUALIFICATIONS AND SKILLS

• Degree in Electronics, Biomedical Engineering, or a related technical field.
• Experience in servicing medical equipment is preferred.
• Basic understanding of clinical workflows and imaging modalities (CT, MRI, etc.).
• Strong problem-solving and communication skills.
• Willingness to travel and support field operations.
• Customer-focused, team-oriented, and adaptable.
• Proficient English in presentation and communications.
• Familiarity with contrast media injectors or patient monitoring systems.
• Experience in conducting product demos or clinical assistance.
• Certification or training in clinical application support is a plus.