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Associate Director, Content Operations Lead 

Associate Director, Content Operations Lead

PURPOSE

The Associate Director, Content Creation Strategy and Deployment Operations Lead provides strategic, end-to-end operational leadership for the Clinical Content Creation (C3C) organization, which serves as an internal agency for Bayer’s US Medical Affairs organization; In this role, you oversee systems, processes, capacity, governance, and financial operations that enable high-quality, timely, and compliant content development across US Medical Affairs; You ensure operational excellence, drive cross-functional coordination with Therapeutic Areas (TAs), strengthen enterprise reporting, and lead the optimization of tools, resources, and workflows that support C3C’s growth and performance.

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Associate Director, Content Operations Lead, are to:

• Lead and develop C3C Operations, Project and Program Managers, ensuring KPI achievement, disciplined use of scorecards, and ongoing capability development;
• Govern operational frameworks, SOPs, escalation pathways, decision-right clarity, and compliance across all C3C activities, including continuous audit of readiness for systems, processes, and documentation;
• Serve as the primary escalation point for operational risks related to timelines, resourcing, systems, and workflow integrity, including compliant onboarding and offboarding of internal staff and contracted personnel;
• Lead optimization of Smartsheet and other tools to enhance project intake, capacity planning, SLA adherence, cost validation, and enterprise reporting, while owning and maintaining C3C dashboards and the Operational Tracker;
• Oversee all systems supporting C3C operations to ensure stability, integrity, and optimization, and partner with the C3C Lead to support implementation and integration of AI-driven initiatives;
• Lead enterprise-wide project allocation by aligning demand, capacity, and execution standards, including intake prioritization, resourcing forecasts, hour verification, and contractor staffing models and cost structures;
• Drive financial management for C3C, including budgeting, forecasting, SOW oversight, cost documentation, contractor management, and benchmarking internal utilization and performance against agency standards;
• Oversee reporting, analytics, and insights for all C3C deliverables by defining reporting requirements with leadership and analytics teams, enhancing dashboard capabilities, and developing monthly operational reports and quarterly business summaries;
• Lead TA engagement and operational delivery for Ad Boards and Congress activities, including communication flows, dashboards, and SharePoint content, while managing all C3C SharePoint environments and communication assets;
• Lead structured feedback collection, survey analytics, and continuous improvement initiatives, overseeing all TA-facing surveys, communications, and operational expectations.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Advanced degree (PhD, PharmD, MD, MBA, PMP or equivalent) with 5+ years of relevant experience; a master’s degree with 8+ years or a bachelor’s degree with 10+ years of experience will also be considered with equivalent additional experience;
• Strong operations management skills with the ability to balance multiple priorities in a fast-paced, highly matrixed, and regulated environment;
• Proven ability to lead cross-functional teams, manage operations at scale, and develop high-performing teams in a regulated medical or life sciences setting;
• Strong understanding of clinical data, therapeutic area communications, and the role of content in driving engagement with HCPs, payers, and other key stakeholders;
• Demonstrated success in managing complex workflows, KPIs, SOP governance, and audit readiness for content or medical operations;
• Proficiency with Veeva Vault, Smartsheet, SharePoint, and CRM platforms, with familiarity with AI-driven or modular content solutions;
• Strong verbal and written communication skills, with proven problem-solving abilities and a structured, analytical approach to resolving complex operational challenges;
• Proven ability to collaborate with and influence a wide variety of cross-functional stakeholders, including within health system administration or similar complex organizational environments;
• High degree of flexibility and adaptability in a rapidly changing environment, with the ability to balance operational execution with long-term strategic priorities and innovation.

Employees can expect to be paid a salary between $156,000 - $234,000.  Additional compensation may include a bonus or commission (if relevant).  Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 4/1/26.

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