HR Front Office Associate / EF / São José dos Campos-SP

Our mission – Health for all, Hunger for none – is at the heart of everything we do.
Now, imagine a workplace where your voice truly matters. A place where you're invited to take part in decisions, where your unique skills and knowledge guide the projects you join. Here, leaders are more than managers – they’re mentors and coaches, walking alongside you. And with innovation and planning cycles as quick as 90 days, we’re always moving forward, together.

With our new way of working, called Dynamic Shared Ownership (DSO), we’re building a more agile, less bureaucratic organization – one that’s focused on creating real value for everyone: farmers, patients, consumers, employees, investors, and society as a whole.

At Bayer, Diversity and Inclusion aren’t just buzzwords – they’re core values we live by every day. We believe that when people from different backgrounds come together, amazing things happen. Diverse teams spark creativity, drive innovation, and make our workplace more welcoming for everyone.

If you’re someone who wants to shape your own path, who values creativity and brings a spirit of innovation – you’ll feel right at home here. Come be part of this journey. Be yourself. We are Bayer.

GET TO KNOW OUR AREA:

 The Human Resources Front Office area is focused on guiding and supporting employees in processes and policies inherent to people management. Our mission is to promote a good experience for our employees through human and digital contact, with the agility and quality of information as our main drivers.

Additionally, we have the purpose to transform our employee's wishes into internal demands with all Human Resources areas, always seeking to improve the employee's experience and our processes. 

YOUR MISSION WILL BE TO:

• Perform HR Manage Employee Inquiry Process by providing services that deliver solutions that meet customer expectations and maintain positive, lasting customer relationships:
• Resolve queries about HR policies and procedures submitted by phone call, email, web portal and mail from various employees, managers, applicants, HR community members and others.
• Utilize excellent problem solving and research skills that identify the issue in question, analyze the path to resolution and drive results by following to conclusion
• Resolve majority of basic to intermediate-level inquiries; escalate more complex issues that require HR Specialist for review and response • Use available knowledge management tools and system resources to respond to service inquiries; create or update new knowledge articles and conduct content quality review approvals
• Document inquiries and provide solutions; track commonly asked questions and provide input for process or service improvements
• Act independently with minimal supervision using sound judgment and be accountable for following established policy and procedures, including adherence to all data privacy and compliance requirements.
• Perform diverse range of basic to more complex administrative and operational work activities on a daily basis in support of various HR processes.
• Serve as Service Excellence Agent: Gain insight into customer needs to initiate actions that resolve problems, drive and guide development of new services, or improve customer satisfaction and efficiencies.
• Demonstrate broad knowledge and understanding of the Bayer and HR organization – operations, policy and personnel – and proven ability to work effectively across all levels of the organization.
• Act as Liaison between Front Office and assigned Back Office process team(s) to collaborate on inquiries, exchange knowledge and process feedback, promote effective communications.
• Participate in developmental programs and special projects in order to further develop personal skills and competencies that strengthen ability to perform job effectively 

ARE YOU READY FOR THE POSITION?

Mandatory 

• University degree or advance studies in Human Resources, Business Administration or equivalent.
• English at least intermediate to writing and reading
• Prior experience in Human Resources, Payroll operations, and/or Customer Service.
• Advance knowledge in MS Office (Excel).
• Good user knowledge of SAP HR standard reports and transactions. 

Desirable 

• Intermediate Spanish 

What else you’ll find here:

At Bayer, we care deeply about the well-being of our people. That’s why our benefits are built around three essential pillars: integrated health, financial well-being, and life balance. Together, they support a healthier, more fulfilling life – inside and outside of work.

Here’s a glimpse of what we offer:

• Encouragement for a healthy lifestyle
• Support in identifying and monitoring physical and mental health risks
• Initiatives focused on health promotion, prevention, and care
• Real balance between personal and professional life
• Guidance for personal financial planning
• Insurance and private pension plans to help you build a secure future

And of course, we also offer a full range of market-standard benefits, including medical and dental care, life insurance, meal benefits, Wellhub (formerly Gympass) and TotalPass.

What makes us different:

• Flexible/hybrid work model*
• Short Fridays and extended holiday breaks*
• Flexible vacation planning (within legal guidelines)
• Language courses – Free access to standard courses through our partner Education First (EF), in multiple languages like English, Spanish, German, French, Portuguese, and Swedish
• Pharmacy subsidy – 50% discount on Bayer over-the-counter products, and full coverage for prescription Bayer medications
• Conte Comigo – A support program offering psychological assistance, help with substance dependency, and legal and financial counseling
• Bem Nascer – A special package of exclusive benefits for new parents
• Childcare assistance – Additional support for parents welcoming a new child
• Parental leave – A benefit designed to strengthen family bonds, offering equal opportunities for all parents, regardless of gender identity or family structure
• Private pension plan – A long-term savings plan with a 200% company match on your contributions
• Unico Skill: an educational hub offering 26,000+ courses from 90+ renowned institutions, including undergraduate and graduate programs, MBAs, short courses, mentoring, and language classes.

*Benefits may vary depending on your role and location.