Clinical Operations Systems Specialist

Our mission – Health for all, Hunger for none – is at the heart of everything we do.
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With our new way of working, called Dynamic Shared Ownership (DSO), we’re building a more agile, less bureaucratic organization – one that’s focused on creating real value for everyone: farmers, patients, consumers, employees, investors, and society as a whole.

At Bayer, Diversity and Inclusion aren’t just buzzwords – they’re core values we live by every day. We believe that when people from different backgrounds come together, amazing things happen. Diverse teams spark creativity, drive innovation, and make our workplace more welcoming for everyone.

If you’re someone who wants to shape your own path, who values creativity and brings a spirit of innovation – you’ll feel right at home here. Come be part of this journey. Be yourself. We are Bayer.

GET TO KNOW OUR AREA:

Join our global, hands on Systems Specialists team — a collaborative group with experience within clinical development and operations spanning APAC, Europe and the Americas that champions end user support for many of the systems we use (such as Veeva Clinical Operations and Data Vaults), partners closely with systems technical experts, and process SMEs to resolve issues fast, and offers high visibility, cross functional impact for people who love solving practical problems.

YOUR MISSION WILL BE TO:

Provide first level support for CD&O system users and other involved staff related to knowledge of systems and associated processes. Triage support tickets with second level System Management and Process Accountables where needed. Act as a Champion for assigned studies, countries, topic, or processes as a member of the Sysnet Team.

• Provide first level support for CD&O system users related to knowledge of systems and associated processes.
• Retain and continually develop expertise with applicable systems (Gemstone Veeva all releases, other relevant systems). The use of systems may change over time. Maintain a knowledge of reporting systems and advise end users to remove the need for excel trackers
• Communicate problems, enhancement requests from user groups to the relevant system group in DSAI.
• Proactively share information and knowledge with the end user community. Solicit feedback and identify training gaps from the relevant system groups.
• Contribute to relevant system communities to share best practices and ensure aligned approaches.
• Support business administration tasks, for example testing of system functionality or versions.
• Collaboration with training groups to develop and / or review system training and supporting materials.

ARE YOU READY FOR THE POSITION?

• Requires a bachelor’s degree (or equivalent work experience).
• Relevant healthcare experience including relevant clinical operations experience.
• Strong technical expertise preferred.
• Fluent in English, verbally and in writing
• Good communication and interpersonal skills to collaborate effectively with diverse stakeholders.
• Demonstrates high self-awareness as well as system awareness
• Collaborates with accountability: collaborates and holds each other accountable in and across teams.
• Co-creates for customers is close to the customer and co-creates solutions for their needs.
• Acts, learns fast and evolves: works in 90-day cycles, applies learnings fast and continually develops- Knowledge of regulatory requirements and standards related to healthcare technology.

What else you’ll find here:

At Bayer, we care deeply about the well-being of our people. That’s why our benefits are built around three essential pillars: integrated health, financial well-being, and life balance. Together, they support a healthier, more fulfilling life – inside and outside of work.

Here’s a glimpse of what we offer:

• Encouragement for a healthy lifestyle
• Support in identifying and monitoring physical and mental health risks
• Initiatives focused on health promotion, prevention, and care
• Real balance between personal and professional life
• Guidance for personal financial planning
• Insurance and private pension plans to help you build a secure future

And of course, we also offer a full range of market-standard benefits, including medical and dental care, life insurance, meal benefits, and Wellhub (formerly Gympass).

What makes us different:

• Flexible/hybrid work model*
• Short Fridays and extended holiday breaks*
• Flexible vacation planning (within legal guidelines)
• Language courses – Free access to standard courses through our partner Education First (EF), in multiple languages like English, Spanish, German, French, Portuguese, and Swedish
• Pharmacy subsidy – 50% discount on Bayer over-the-counter products, and full coverage for prescription Bayer medications
• Conte Comigo – A support program offering psychological assistance, help with substance dependency, and legal and financial counseling
• Bem Nascer – A special package of exclusive benefits for new parents
• Childcare assistance – Additional support for parents welcoming a new child
• Parental leave – A benefit designed to strengthen family bonds, offering equal opportunities for all parents, regardless of gender identity or family structure
• Private pension plan – A long-term savings plan with a 200% company match on your contributions

*Benefits may vary depending on your role and location.