Customer Support Specialist (Customer Experience)

Position: Customer Support Specialist (Customer Experience)  

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. 

YOUR TASKS AND RESPONSIBILITIES 

As Bayer Crop Science's Digital and Data Enablement team, Voice of the Ecosystem squad 

• Strive to deliver unparalleled customer experience from the customer’s initial engagement and through the entire interaction until issue is resolved for customer  

• Engage other support staff or subject matter experts for issues that require their assistance and input Be the customer’s direct point-of-contact and consistently provide customer feedback to management and other stakeholders  

• Escalate issues that need support of Subject Matter Experts Use case management tools to collect customer information and Bayer actions Work with other CSRs to incorporate customer service best practices  

• Manage and report user data and performance trend Represents our brands and ensure that we deliver on our commitments to our customers.  

Required Qualifications:  

• Bachelor’s degree  

• 2+ years direct customer support or account management experience   

Preferred Qualifications 

• Ag business experience   

• Strong communication skills 

• Technical aptitude    

• Experience in communicating through chat, email and phone with customers and stakeholders 

• Experience with case management tools  

• Experience in providing first responder user support  

• Resilient and determined individual with natural problem-solving orientation  

• Proven ability to function while dealing with uncertainty and ambiguity while remaining focused on delivering a great customer experience and outcome to deliver the required results  

• Ability to work in cross functional teams  

• Good report writing and analytical skills-set as it pertains to case reporting and developing trend reports 

WHAT WE OFFER 

Base salary estimated range between $67.431/34 - $101,147.01 annually, depending on the hiring location. You may also be offered bonuses, RSUs cash equivalent, or commission.  

• Comprehensive health benefits including medical, dental, vision, life, and disability, as well as a Life Solutions Plan covering mental health benefits  

• Industry leading 401K match of up to 10%  

• Discounted access to Employee Share Purchase Plan program  

• Professional growth opportunities including up to $10,000 college tuition reimbursement, access to upskilling platform, leadership training, mentoring and coaching programs, and short-term assignments (domestic and international) 

YOUR APPLICATION 

At Bayer, we strive to build inclusive experiences for candidates and employees alike in which a diverse set of perspectives and voices are represented. If this role sounds exciting to you but your experience doesn’t perfectly align with the job description, we still encourage you to apply.  

This posting will be available for application until at least 9/26/2024 

We’re proud to be an equal opportunity employer. This means we actively pursue ways to celebrate our differences and don’t discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws.   

If you need assistance or an accommodation due to a disability, contact us at DFS_accomodations@bayer.com.    

Learn more about our team and mission: https://www.bayer.com/en/us/careers  

To view all current Bayer openings, please visit: https://bayer.eightfold.ai/careers