Associate Learning and Training

The Learning and Training Associate responds to requests and inquiries on training administration. This role collaborates with senior associates and experts, and reports to a team lead; partners with third-party training providers, on-site facility support, other Human Resource groups, and other Company departments such as IT, Legal, and Procurement.

Scope of Support
North America (US & Canada)/Global. Support for any of these regions involves cross-location collaboration.

YOUR ROLES AND RESPONSIBILITY

• Responds to training-related inquiries and requests in the ticketing system
• Administers the Learning Management System, including uploading and testing modules, managing learning content, user profiles, training catalogs, curricula/training assignments, scheduled learning programs, online learning assessment, and training surveys
• Troubleshoots, researches for solutions, and resolves issues in the LMS; partners with IT on addressing technical issues
• Organizes learning events, workshops, eLearning sessions, and other training programs
• Collaborates with the training coordinator on managing training programs
• Participates in process improvement studies and initiatives
• Escalates more complex issues to senior team members

WHO YOU ARE

• Has a bachelor's degree or advanced education in Human Resources, Education, Psychology, Business Administration, or related fields
• Knows training administration processes and understands learning technology, authoring tools, SCORM, and AICC standards
• Has an understanding on how own role contributes to delivering the organization's vision and purpose.
• Basic understanding of core financial metrics (Revenue, Cash, Cost, Margin)
• Can articulate how own role impact metrics and KPIs.
• Strong customer service skills through performing activities and solutions accurately.
• Has a clear understanding of the stakeholders, including their interests, influence and relevance to the organization.
• Demonstrate a strong sense of ownership in delivering high quality outcomes and meeting established goals and deadlines.
• Basic understanding of continuous improvement philosophy, LEAN principles and PDCA process improvement framework.
• Basic understanding of innovation, design thinking and user experience
• Basic understanding of project management methodology and project management tools.
• Working knowledge on Microsoft Office 365 (MS Forms, OneDrive, SharePoint, Excel)
• Basic familiarity on Microsoft Power Platforms (Power BI, Power Apps, Power Automate)
• Basic familiarity on low-code and no-code tools.
• Fundamental understanding of RPA, AI
• Can cite examples of RPA tools
• Fundamental to intermediate understanding of data analytics
• Can cite examples of working with data tools (MS Excel, MS PowerBI etc.)
• Fundamental working knowledge on process mining and task mining tools is a plus
• Is personally committed and takes actions to improve and develop.
• Strong soft skills and interpersonal skills.
• Good facilitation skills that engage open and effective communication among team members and stakeholders.
• Aligned to the organization's core values and exhibit behaviors that promote collaboration, respect, ownership and transparency resulting to game changing innovation.
• Exhibits a sense of purpose, connects with the broader mission of the organization and takes decisions and actions that deliver high impact.
• Empowered to take ownership, promotes autonomy and self-direction.
• Understands and responds to the needs of customers and the organization and is prepared to make decisions based on sound knowledge of the business.
• Promotes iterations, experimentation and learning to facilitate faster work cycles and enable quick decision-making.
• Preferred but not required:
  • Knowledge of SAP and Success Factors
  • Knowledge or experience in learning/training methodologies and facilitation,
  • Knowledgeable in using Microsoft Power Apps