Global Compensation and Benefits Expert

YOUR ROLE AND RESPONSIBILITY 

• Serves as an individual contributor and expert focusing on a defined range of knowledge and services under Mobility and Global Compensation & Benefits
• Oversees the allocation of workload to Senior Associates based on the subprocess, request type, criticality and complexity. Monitors the operations.
• Identify - in cooperation with the mobility sub teams - critical data and support the team by delivering sustainable high-quality data
• Audits and performs quality check and controls of the team's system processes and transactions. Reviews logs, actions, supporting documents, and handling time. May occasionally act as a first level approver / validator for some system transactions requiring review
• Monitors open items and disputes. Assures quick resolution of issues. Tracks extraneous and intrinsic factors affecting operational performance
• Handles complex, non-standard transactions, queries and escalations
• Acts as the primary internal process trainer for new members
• Acts as backup processor or secondary transactional reviewer for Senior Associate Team Members
• Secures access to related enablers to maintain data integrity
• Maintains the system access inventory of the teaM
• Corrective. Takes ownership for the resolution of issues and queries. Ensures documentation of incidents / problems based on global steering guidelines. Initiates preventive strategies attributed to procedural issues.
• Driver. Cascades top-down initiatives within the small functional group and its extensions.
• Trainer. Has attained mastery of both standard and non-standard transactions. Able to impart knowledge systematically following a structured learning tool.

WHO YOU ARE

• Graduate of any four (4)year course, preferably with HR background
• In depth technical knowledge of employee compensation and benefits preferably gained from a shared services organization
• Strong analytical skills. Detail oriented. Has high level of appreciation for accuracy, quality and timeliness
• Process orientation, analytic thinking and strong ability to solve problems
• Strong sense of ownership and solution oriented
• Working knowledge of continuous improvement methodologies and tools.
• Working knowledge of Change and Project Management
• Proficient in SAP, HR System, Excel and other MS Office applications
• English language skills, fluent in written and spoken form
• Excellent oral and written communication skills, convincing and collaborative
• Proven capacity to deliver excellent customer service
• Ability to challenge the status quo and to embrace change
• Team player with strong social and intercultural skills and a hands-on mentality