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Senior Expert - Data Foundation 

YOUR ROLE AND RESPONSIBILITY

• Oversee and manage day-to-day operations and ensuring that the GDF services are provided at required speed and quality.
• Drive achievement of KPI targets for timeliness, CSAT and Quality.
• Perform Management Assessment and ensure compliance to ICS requirements.
• Understand and report results of operations, lead team in performing RCA on missed targets and execute corrective and preventive actions.
• Provide back-up support to other team members, as needed.
• Actively participate in local and global discussions within the HR community (Experts, GPOs) to support Data Foundation process.
• Ensure that issues and concerns are properly handled by following the communication or escalation matrix.
• Collaborate with other processes such as but not limited to Front Office, Payroll, CBW and Masterdata IT to resolve issues and ensure data accuracy.
• Assist team in resolving issues and escalate to Process Owners for more complex issues.
• Process Improvement and Innovation:
• Perform activity and process reviews to ensure an optimized Data Foundation process.
• Identify opportunities for automation and process improvements and lead process improvement initiatives.
• Explore different data maintenance and reporting tools to enhance self-service and efficient processes.
• Complete needed training and build process expertise.
• Ensure proper documentation of GDF processes.
• Ensure completion of process onboarding of new joiners and continuous learning.

WHO YOU ARE

• Graduate of any four-year course, preferably with HR background.
• Knowledge of employee data management, talent acquisition and administration.
• Relevant working experience with SAP (HRIS) is an advantage.
• Proven ability to coordinate and prioritize workload of multiple activities while maintaining high level of quality and customer service in a complex and fast paced environment.
• Proven ability to meet deadlines and drive assignments and projects to their completion.
• Is organized and comfortable in working and managing huge amount of data.
• Can easily adapt to various processing systems and tools.
• Excellent interpersonal skills and is a team player.
• Excellent communication skills both written and oral.
• Model high standards of conduct and leadership.

Location:

Philippines : National Capital : Taguig  

Division:

Enabling Functions 

Reference Code:

865436