Visual Design Senior Associate

PURPOSE

Responsible for independent, timely and accurate processing of requests according to process documentation and company values (VACC, Fairness and Respect at workplace), process improvements and trainings.

YOUR TASK AND RESPONSIBILITIES

• Understand, monitor and take proper action regarding KPIs
• Ensure high standards in the operation and meet performance targets and SLAs
• Support in solving, follow-up on issues and seek for solutions across teams, escalate of identified issues
• Perform quality checks
• Update official process documentation
• Prepare and conduct internal trainings (process and tools) in the form of 1:1 workshadowing or group trainings
• Organise and Participate in problem solving groups
• Ensure 100% compliance to policy of the team
• Ensure regular collaboration and alignment with all the other VDS team members
• Perform activity reviews. monitor/define priorities for daily tasks.
• Support TL, experts and the team in operational topics, follow-up on issues/escalations

WHO YOU ARE

• Graduate of Graphic Design or any other related course, beneficial. Multimedia and AI skills is a plus.
• Proven professional Experience in the respective process
• Experience in Shared service Center environment, beneficial
• Ability to use the relevant software (e.g. Adobe software)
• Computer literacy, advanced in MS Office
• English at least B2; fluent in written and spoken; second language: level of skills in spoken and written according to the position requirements
• Open mind and flexibility in accepting new challenges (e.g. transitions, projects) and adapting to change
• Ability to work independently and to work collaboratively within a team
• Strong customer service skills
• high level of focus on work quality/attention to detail and accuracy
• Organizational skills, motivation and eager to learn
• Proactive attitude
• Ability to plan ahead and work adequately to meet tight deadlines