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Ext Manufacturing Operations Manager 

POSITION  PURPOSE:

The External Manufacturing Operations Manager Team Lead APAC coordinates a team of External Manufacturing (EM) Operations Managers (OM) located in the Asia Pacific region. The Team Lead, in partnership with the respective functional representatives, is responsible for ensuring reliable supply of quality products at agreed contract terms from the applicable contract manufacturers (CMOs) and appropriate integration in supply chain. Responsibilities include ensuring the implementation of processes that are consistent with the Global EM processes including EM Operations Manager and CMO interfaces, driving mutually beneficial relationships with External Partners (EP), and escalation from site leadership teams to the Director External Manufacturing Operations. The EMOM Team Lead will be kept apprised of status/resolutions and be the keeper of the overall operational situational status with External Partners in her/his scope. The EMOM Team Lead may be directly handling certain situations with External Partners (definitions of long-term options, dispute / issue resolution, etc). The EMOM Team Lead ensures alignment across their teams to leverage best practices and lessons learned. The EMOM Team Lead partners with colleagues in the functional areas (e.g. Quality, EM Technical, Procurement, Supply Chain, Finance, Legal, HR, etc.) to address broader business issues, customer needs and opportunities. The EMOM Team Lead is responsible for overseeing the operations and supply from a range of contract manufacturers from small sites to large, complex, and highly valued sites. These CMOs are managed directly by multiple Operations Managers who report to the Team Lead.

YOUR TASKS AND RESPONSIBILITIES:

1. Fulfills the job responsibilities of a Sr. External Manufacturing Operations Manager.

a. Monitors the relationship with External Parties to deliver business needs (Assurance of supply, S&OP with CMO, Compliance, application of contract terms, operational performance management, etc.).

b. Own and deliver Value-add activities (reduction of overall cycle time and inventory, life cycle management activities, etc.)

c. Identifies and aligns on improvement opportunities with stakeholders in various functions, ensures reporting to the appropriate tracking authorities

2. Provides leadership to EM Operations Managers in APAC

a. Develops and maintains Performance Dialogue to ensure rapid and transparent communication of issues to functional support areas of EM as well as proactive escalation of emerging issues as appropriate

b. Ensures maintenance of the balanced scorecards for each supplier in APAC

c. Promotes use of standardized work tools, centralized informational repositories, and common language

3. Acts as front line issue escalation point for operational issues at CMOs in APAC

a. Interacts with the leadership team at CMOs in proactive operational issue avoidance and resolution

b. Promotes internal alignment of all functions and stakeholders supporting the External Manufacturing network

c. Supports procurement management in the preparation of operational information needed for regular business review meetings. Participates where appropriate.

d. Ensures partnership with procurement colleagues when operational issues threaten contractual obligations or risk cost outside of contract framework

e. Drives S&OP participation and readiness across all site cross functional leadership teams within scope of position

4. Supports the operational budgeting process for the management expenses of the assigned external partners

a. Participates in the annual business planning process, provides a monthly estimated actual on the assigned CMOs projected and actual spending and maintains a multiyear capital plan/budget.

b. Captures costs at individual CMOs driven by all functions of the organization, captures summary expense and includes in annual budget process. Delivers on annual commitments.

c. Drives the creation and maintenance of a Continuous Improvement and Knowledge Sharing culture to ensure compliance to Global EM policies, procedures, templates, etc.

WHO YOU ARE:

Education: BA or equivalent degree in Engineering, Science and/or Business discipline

Experience: A minimum of 14 years of experience in commercial / business and manufacturing (operations, quality, technology, planning, procurement) function required (or equivalent combination of education / experience). Specific knowledge of GMP, supply chain processes, Quality Management Systems (ISO/QS9000), procurement processes, and Logistics is highly desired. Knowledge about Regulatory Requirements / Processes is a plus.

Competencies:

• Strong interpersonal, communication, collaboration, project management and influencing skills

• Demonstrated problem solving skills with service orientation

• Demonstrated strong leadership, organizational management

• Inclusion abilities as well as sensitivity to diverse cultures

• Must possess the ability to work independently with minimal coaching

• Must be decisive in ambiguous environment

• Fluent Business English with ability to communicate with all levels of employee

Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work- for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here 
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