At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

IT Service Continuity Manager 

POSITION PURPOSE:

• The objective of ITSCM is to support Bayer BCM process with managing the risks that could impact Bayer IT services and agreed service levels can be maintained.
• The goal of ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and service facilities (including only computer systems, networks, applications, data repositories, telecommunications, environment, technical support and Service Desk) can be restored within required, and agreed, business timescales.
• The ITSC Manager takes overall responsibility for Bayer ITSC Overarching process.

Responsibilities include:

• Maintenance and distribution of Bayer ITSCM policy
• Collaboration with Bayer |OCM Manager on BCM related activities including BIA.
• Review Business impact analysis, direct additional analysis as required, assess risk of disruption of IT Services to the business
• Managing the development, storage and access to ITSCM related materials in line with the agreed Bayer ITSCM strategy.
• Coordination of the activities associated with the five key stages of ITSCM.
• Direct implementation of IT Service Continuity solutions, assess testing of the solution, ensure remediation of issues
• Management of education, marketing, testing and rehearsals of ITSCM related activities.
• Post invocation reviews.
• Govern IT Service Continuity plans to ensure they preserve all essential IT services
• The capture and proposals of opportunities to improve the process.
• ITSCM reporting.

YOUR TASKS AND RESPONSIBILITIES:

• Ensure that processes are followed by all stakeholders including Vendors, Third Parties, Suppliers, Customer representatives
• Enforces process adherence across all suppliers and escalating to appropriate managers and service owners when process standards are not met.
• Communicates strategic process changes to relevant parties. Organizes and chairs calls and meetings as required by process.
• Monitors process performance metrics and Key Performance Indicators (KPls} & performance SLA's
• Ensure Service quality and availability and performs required quality checks
• Ensure quality reports are produced, distributed, and utilized and ensure cross service improvement opportunities
• Ensure all activities in IT environment are being performed under process control
• Escalates, analyzes, and resolves service performance issues
• Register and implement process improvements based on audit findings
• Facilitate and participate in process audits
• Reviews opportunities and provides approval for process enhancements
• Design, update of the "Integrate" process/procedures and KPl's aligned with contractual obligations across all partners
• Propose process improvements and ensures that the process documentation is up-to-date, adequate and available
• Drives continuous improvement and enables innovation

WHO YOU ARE:

• University degree in business administration and/or informatics or similar education
• Extensive experience with setting up key performance indicators and operations planning
• Knowledge and experience in process management for global environments
• Proven leadership, motivational and interpersonal skills as well as experience in managing governance in matrix organizations & multi partner eco-system
• Strong know-how in IT Service Management Processes and IT Operations procedures and tool architecture, ITIL certified
• Good experience on Service management tool (eg service now), analytical tools and good understanding of agile project management skills
• Profound Knowledge of information technology and/or infrastructure operations
• Strong communication skills, analytical, structural and strategic skills
• Deliver responsibilities with rational, expertise, accuracy, persistence, resilience, and creativity seeking to work both independently and collaboratively
• Profound English language skills and intercultural communication

Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work- for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here 
https://www.bayer.com/enfstrategyfstrategy 

Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext. 
Please don’t rely upon any unsolicited email from email addresses not ending with domain name “bayer.com” or job advertisements referring you to an email address that does not end with “bayer.com”. For checking the authenticity of such emails or advertisement you may approach us at HROP_INDIA@BAYER.COM.