E-Commerce Customer Manager DTC Japan

YOUR TASKS AND RESPONSIBILITIES:

• Manage overall Japan’s Direct to Consumer (DTC) business to deliver Key Financial targets: sell in, sell out, offtake, P&I , market share, inventory
• Develop operation plans with data driven approach tailed for new consumer acquisition & loyal customer retention with 4P strategy, product, pricing, promotion with optimal ROI 
• Customer Relationship Management (CRM) responsibility including customer management/complain ensure customer 1st centric approach with Bayer compliance
• Demand forecast, sales promotion and digital contents development, execution and review
• Facilitation of all digital sales cross channels(i.e. digital distributors and digital shops) to ensure consistency and delivery
• Build try & learn DTC expansion model beyond Japan

WHO YOU ARE:

• Bachelor's degree or above.
• On Hand DTC business experience with CRM management is a must. 10+ years working experience in managing online retail channels and stores. (either Health care &  or FMCG industry experiences)
• Data analytical capability to identify business opportunity and risks. Demonstrating strong learning capabilities on new skills, new methodology etc.
• Strong ownership on financial commitment and strong capability on planning and execution
• High integrity, ability to build trust, strong leadership enable cross function collaboration. Ability to deal with conflict and challenging business situations
• Ability to deliver independently but also influence team(internal and external) in a fast paced and changing environment for the best outcome 
• This person needs to have strong leadership and be able to give counter proposals 
• Business English fluency is preferred and fluency in Japanese

WHAT BAYER CAN OFFER YOU:　

• We offer a competitive a salary package consisting of an annual basic salary and Short-Term Incentive (STI) bonus and top performance award and so on, tailored to your role at Bayer
• We provide various special paid day-offs on top of given annual paid vacation days. Also, we promote work-life balance by offering employees flexible working hours and home-office arrangements depending on your job nature in alignment with your manager
• We support your professional growth by providing learning and development opportunities through training programs, regular feedback and project participations
• At Bayer, our employees are welcomed, supported, and encouraged to reach their full potential. We also embrace and respect diversity by providing an inclusive and fair work environment for all employees
• We provide various attractive corporate benefit programs for all of our valuable employees such as DC pension plan, health and medical support by Bayer Health Insurance Association, Benefit Club membership, and life insurance