Apply now »
 

 

Senior Service Manager 

  
   
   

For Digital Hub Warsaw, we are looking for:

 

Senior Service Manager

 

You will lead and optimize the delivery of IT services through effective vendor management and performance oversight, ensuring alignment with company standards and business objectives. The role is responsible for managing service level agreements, driving operational excellence, and maintaining strategic relationships with third-party service providers while serving as the primary liaison between external vendors and internal stakeholders. This position plays a crucial role in maximizing the value of IT investments through performance monitoring, continuous improvement initiatives, and strategic service delivery management, ultimately contributing to the organization's operational efficiency and technological advancement.

 

Key Tasks & Responsibilities:

 

  • Vendor Management of Service Delivery Contracts ( relationship management; management of supplier performance and quality of managed services within the Service Objects List; Review and monitoring of contracts delivery, operational onboarding of new applications)
  • Escalation Management
  • Major Incidents support
  • System Owner role support (if required) for orphaned applications to ensure operational continuity
  • Drive service adoption and ensure consistent service design
  • Define templates and quality standards for service descriptions, service portal, approval authority matrices, and service levels execution oversight
  • Ensure delivery of IT services as requested and service readiness
  • Evaluate service level performance and ensure to achieve the highest value from the partner ECO system (including own delivery)
  • Assist in consumption monitoring Execution
  • Responsible for facilitating the service providers by steering and managing the operational interfaces for service processes
  • Escalate, analyze, and resolve service performance issues – Reports and monitors KPIs and performance SLAs
  • Initiate request for and reviews contract changes
  • Represent Bayer in the service delivery committees Leadership
  • Build and maintains a strong relationship with all key stakeholders
  • Drive continuous improvement and enables innovation

 

Qualifications & Competencies:

 

  • University degree in computer science, business administration, or related field and 5+ years experience as a Service Manager
  • Performance management/transformation/ project management
  • Contract management and good practices principles
  • Business/system analysis, program/project management, or related advisory or delivery exp.
  • Performance measurement methods and tools (e.g., scorecards, volumetric, etc.)
  • Business targets and IT department strategy and roadmap
  • External service environment (e.g. related IT services, projects, initiatives, functions, etc.)
  • Service delivery and performance section of the contract(s)
  • Performance management, incl. development of Key Performance Indicators, scorecards, reports
  • IT Service Management and / or expertise in the systems, business processes and applications
  • Relevant technical IT aspects – ITIL, GISC
  • Demonstrated experience in managing relationships in outsourcing scenarios
  • Communication and presentation skills

 

What do We offer:

 

  • A flexible, hybrid work model
  • Great workplace in a new modern office in Warsaw
  • Career development, 360° Feedback & Mentoring programme
  • Wide access to professional development tools, trainings, & conferences
  • Company Bonus & Reward Structure
  • VIP Medical Care Package (including Dental & Mental health)
  • Holiday allowance ("Wczasy pod gruszą")
  • Life & Travel Insurance
  • Pension plan
  • Co-financed sport card - FitProfit
  • Meals Subsidy in Office
  • Additional days off
  • Budget for Home Office Setup & Maintenance
  • Access to Company Game Room equipped with table tennis, soccer table, Sony PlayStation 5 and Xbox Series X consoles setup with premium game passes, and massage chairs
  • Tailored-made support in relocation to Warsaw when needed

 

Please send your CV in English

 

You feel you do not meet all criteria we are looking for? That doesn't mean you aren't the right fit for the role. Apply with confidence, we value potential over perfection.

 

WORK LOCATION: WARSAW AL.JEROZOLIMSKIE 158

   
YOUR APPLICATION  
   

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. 

Bayer offers the possibility of working in a hybrid model. We know how important work-life balance is, so our employees can work from home, from the office or combine both work environments. The possibilities of using the hybrid model are each time discussed with the manager.
Bayer respects and applies the Whistleblower Act in Poland.

  
   
   
Location: Poland : Mazowieckie : Warszawa     
Division: CH  
Reference Code: 855546     

 

 

Location:

Poland : Mazowieckie : Warszawa  

 

Division:

CH

 

Reference Code:

855546 


Job Segment: Game Designer, Service Manager, Systems Analyst, Counseling, Computer Science, Technology, Customer Service, Healthcare

Apply now »