Visual Design Services Senior Associate

TASK AND RESPONSABILITIES

• Record, verify and execute requests with a medium level of complexity according to process documentation, effectively and accurately translate creative brief into a print, publication, or broadcast-ready material
• Understand, monitor and take proper action regarding KPIs
• Ensure high standards in the operation and meet performance targets and SLAs
• Support in solving, follow-up on issues and seek for solutions across teams, escalate of identified issues
• Perform quality checks
• Contribute to process improvements, implement best practices, and identify process exceptions to maintain high standards in operations
• Update official process documentation
• Prepare and conduct internal trainings (process and tools related) in form of 1:1 workshadowing or group trainings
• Organise and participate in problem solving groups
• Ensure 100% compliance to policy of the team
• Ensure regular collaboration and alignment with all the other VDS team members
• Perform activity reviews. Monitor/define priorities for daily tasks.
• Support Capability Community Lead, experts and the team in operational topics, follow-up on issues/escalations.

WHO YOU ARE 

• Graduate of Graphic Design or any other related course, beneficial.
• Proven professional experience in the respective process.
• Experience in Shared Service Center environment, beneficial.
• Ability to use the relevant software (e.g. Adobe software).
• Computer literacy, advanced in MS Office.
• English at least B2; fluent in written and spoken; second language: level of skills in spoken and written according to the position requirements.
• Open mind and flexibility in accepting new challenges (e.g. transitions, projects) and adapting to change.
• Ability to work independently and to work collaboratively within a team.
• Strong customer service skills.
• High level of focus on work quality/attention to detail and accuracy.
• Organizational skills, motivation and eager to learn.
• Proactive attitude.
• Ability to plan ahead and work adequately to meet tight deadlines.
• Strong interpersonal and problem solving skills required for investigating, responding and solving stakeholder issues.
• Ability to lead and moderate teleconferences.
• Ability to operate in a highly intercultural environment and to work in a team as well as to work under time pressure.

At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.